Screen, keyboard, battery, charging and liquid damage repairs on the 13-inch MacBook Neo. It is the most repairable laptop Apple has built in over a decade — the battery is screwed in rather than glued, the keyboard comes out on its own, and there is no parts pairing to fight — which means an independent repair costs less than you would expect and behaves exactly like Apple's. Post it to us from anywhere in the UK, or bring it into the Newcastle workshop.
The fee is waived when you go ahead with the repair, and you get a fixed quote before any work. Every repair is no fix, no fee.
Free both ways, tracked and insured.
Micro-soldering in-house; never sent on.
On parts and labour for the repair.
We repair MacBook Neos by post for customers right across the UK. Book online, send it in, and we diagnose it and confirm a fixed price before any work starts — with a £45 diagnostic that is waived when you go ahead with the repair. It comes back to you tracked and insured.
Pick the fault and you will get the detail for that specific repair — what causes it, how we tell it apart from the faults it gets confused with, and what we actually do about it.
Cracked glass, lines down the panel, or a backlight that is on with no image.
What we doRuntime well short of the 16 hours it shipped with, or a case that no longer sits flat.
What we doDead, sticking or repeating keys — and on this model, not a top-case replacement.
What we doWill not charge, charges only at one angle, or a port that has stopped passing data.
What we doA spill, however small. What you do in the first hour decides what we can save.
What we doNo response at all, or a machine that powers up to a black screen.
What we doThe only MacBook Neo Apple has released so far, launched on 11 March 2026 in blush, indigo, silver and citrus. If your laptop has a 13-inch screen, two USB-C ports, a headphone jack and no "Air" or "Pro" on the box, this is it. Everything on these pages applies to all four colours and every storage configuration.
They look similar from a distance and the repairs are genuinely different underneath, so it is worth checking. Click the Apple menu, then About This Mac — a Neo reports an A18 Pro chip, while an Air reports M1 through M4. If the machine will not turn on, the model number on the underside starting with A3 and the presence of a headphone jack alongside only two USB-C ports will tell us. Send us a photo and we will identify it for you.
Different machines with different internals — glued batteries, keyboards riveted into the top case, and parts pairing on newer models. We repair those too, but the work and the pricing are not the same, so they have their own pages.
Not sure which revision you have? Send it in and we will identify it during the diagnostic — you do not need to work it out before booking.
Post it to us from anywhere in the UK, free both ways, or walk in to 119 New Bridge Street, Newcastle Upon Tyne, NE1 2SW with free private parking in front of the shop. You get a £45 diagnostic that is waived when you go ahead with the repair, a fixed quote before any work starts, and a 30-day warranty on parts and labour.
iRepair Labs is an independent repair workshop with no affiliation to Apple Inc.. MacBook Neo (13-inch, A18 Pro) is a trademark of Apple Inc..
