PS5 Repair

It depends on whether the port alone has failed or the damage has reached the board underneath, so we run a free diagnostic and give you a fixed quote before any work starts. A clean port replacement is straightforward; a port that has torn pads off the board is a bigger job. You will know which one you have before you commit to anything, and if we cannot fix it there is no fee.

Yes, and that specific combination usually points at the HDMI port or the HDMI encoder chip rather than the console being dead. It is one of the most common faults we see. The diagnostic separates a failed port from a failed encoder IC, because they are different repairs at different prices.

Not on every console, and we will not sell you one you do not need. Sony used liquid metal as the thermal interface on the PS5 APU, and on some units it migrates or dries out over years of heat cycling — which shows up as fan noise, thermal shutdowns and throttling. If your console is running quietly and cool, leave it alone. If it is screaming or shutting down, this is very often the cause.

Everything is done in our own workshop, including board-level micro-soldering under a microscope. Nothing gets posted on to a third party, which is how we keep the turnaround honest and the quote fixed.

If your console is still inside Sony’s warranty, go to Sony first — we will tell you that rather than take the job. Once it is out of warranty, a third-party repair is your call, and this is what we do.

Yes. Our mail-in service covers the whole UK and is free both ways, tracked and insured. You do not need to be anywhere near Newcastle — we diagnose it, quote before any work, and send it back.