Alienware Charging Repair
Not charging, slow on the charger, or a warning that the adapter cannot be identified.
Fixed Quote First
We diagnose it and quote a fixed price before any work. The £45 diagnostic fee is waived when you go ahead with the repair.
UK-Wide Mail-In
Post it in; £15 tracked, insured return postage.
90-Day Warranty
On parts and labour for this repair.
Signs you need this repair
- Plugged in, but the battery never charges
- A startup warning that the AC adapter type cannot be determined
- Runs slowly on the charger, as if on battery
- Charges only with the plug held at an angle
- Battery drains during games even on the charger
What actually goes wrong
Dell's barrel chargers have a thin centre pin that tells the laptop which charger is connected and how much power it can supply. If that pin, the cable or the matching circuit on the board fails, the Alienware cannot identify the charger: it warns at startup, refuses to charge, or charges while holding the processor and GPU back. The laptop still runs, which is why this fault is so often blamed on the battery.
We work through the cheap causes first: the charger and its cable, then the power port, which on many models is a separate part from the motherboard, and only then the charging circuit on the board itself.
Use the wattage your model shipped with. A lower-rated Dell charger may be recognised, but it will not keep up under load, so the battery drains while you game.
Not in Newcastle? Post it to us
We repair Alienwares by post for customers right across the UK. Book online, send it in, and we diagnose it and confirm a fixed price before any work starts — with a diagnosis (the £45 fee is waived when you go ahead with the repair). It comes back to you tracked and insured.
- Diagnosed and quoted before any work
- Tracked, insured return delivery
- 90-day warranty, same as in store
Related reading
Other Alienware repairs
Book your Alienware charging repair
Post it in from anywhere in the UK, or walk in to 119 New Bridge Street, Newcastle Upon Tyne, NE1 2SW with free private parking in front of the shop. We diagnose it and quote a fixed price before any work starts.
iRepair Labs is an independent repair workshop with no affiliation to Dell Inc.. Alienware is a trademark of Dell Inc..