Alienware 16 and 18 Area-51
The 2025 flagships, with the most powerful mobile GPUs Dell fits and the heaviest cooling. A great deal of power runs through these boards.
Area-51 · Aurora · m18 · m16 · m17 · m15 · x-series · Dell G
Alienware Repair
Alienware laptops that will not power on, will not charge or run too hot — plus screens, batteries, keyboards and hinges — repaired in our Newcastle workshop, including component-level motherboard repair instead of a replacement board.
Fixed Quote First
We diagnose it and quote a fixed price before any work. The £45 diagnostic fee is waived when you go ahead with the repair.
UK-Wide Mail-In
Post it in; £15 tracked, insured return postage.
Board-Level Work
Micro-soldering in-house; never sent on.
90-Day Warranty
On parts and labour for the repair.
Not in Newcastle? Post it to us
We repair Alienwares by post for customers right across the UK. Book online, send it in, and we diagnose it and confirm a fixed price before any work starts — with a diagnosis (the £45 fee is waived when you go ahead with the repair). It comes back to you tracked and insured.
- Diagnosed and quoted before any work
- Tracked, insured return delivery
- 90-day warranty, same as in store
What needs fixing?
Pick the fault and you will get the detail for that specific repair — what causes it, how we tell it apart from the faults it gets confused with, and what we actually do about it.
Motherboard Repair
Dead Alienwares, blinking diagnostic lights, liquid damage and failed GPU power circuits repaired on the board.
What we doCharging Repair
Not charging, slow on the charger, or a warning that the adapter cannot be identified.
What we doOverheating & Fan Repair
Loud fans, throttling and heat shutdowns — cleaned, re-pasted and worn fans replaced.
What we doWhich Alienware do you have?
Alienware 16 Aurora and 16X Aurora
The 2025 models that sit below the Area-51 in the range.
Alienware m16 and m18
The 16- and 18-inch m-series from 2023 and 2024, in R1 and R2 versions. The revision is on the label underneath, and it matters when ordering parts.
Alienware m15 and m17
The earlier m-series, from 2020 onwards. Still very repairable, though some parts are now harder to find — we check availability before quoting.
Alienware x14, x15, x16 and x17
The thin x-series. Less room inside than the m-series, so the cooling has less margin.
Dell G15 and G16
Dell's own gaming range, booked under the same category, with many of the same faults.
The model and revision are on the label underneath, or in Alienware Command Center. The Dell Service Tag on the same label tells us the exact configuration.
Alienware repair FAQs
My Alienware's power light blinks amber and white. What does that mean?
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It is Dell's built-in self-test reporting a hardware fault found at startup. The pattern — a number of amber blinks, then a number of white — narrows down what failed, such as memory, the board, the processor or the display. Count it and tell us when you book. It points the diagnosis in the right direction, but we still test the board before naming a part.
Does Dell repair Alienware laptops out of warranty?
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Dell offers out-of-warranty repairs, but a board fault usually means a replacement motherboard, which on a high-end Alienware is a large share of what the laptop is worth. We repair the board at component level instead, and do batteries, screens and cooling in-house.
How much does an Alienware repair cost?
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It depends on the model and the fault — a battery and a motherboard repair are very different jobs. We run a full diagnostic and give you a fixed quote before any work starts. The £45 diagnostic fee is waived when you go ahead with the repair.
Will a repair affect my Dell warranty?
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If your Alienware is still under Dell's warranty or Premium Support, use that first — we will tell you so rather than take the job. Once it is out of warranty, a third-party repair is your call.
Can I post my Alienware to you?
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Yes, from anywhere in the UK. You post the device to us, and £15 covers tracked, insured return postage. We review every mail-in request first and email you the address once it is approved. Pack it in its original box if you still have it, with the charger.
Book your Alienware repair
Post it to us from anywhere in the UK, or walk in to 119 New Bridge Street, Newcastle Upon Tyne, NE1 2SW with free private parking in front of the shop. You get a diagnosis (the £45 fee is waived when you go ahead with the repair), a fixed quote before any work starts, and a 90-day warranty on parts and labour.
iRepair Labs is an independent repair workshop with no affiliation to Dell Inc.. Alienware is a trademark of Dell Inc..