iPad Pro 12.9-inch (1st generation) Repair

The iPad Pro 12.9 (1st gen) has a bonded display, so the repair is a full assembly replacement and it is priced accordingly. We give you a fixed quote after the diagnostic and before any work begins. On a laminated iPad it is also worth us checking whether the digitiser alone is faulty and the panel is fine, because that changes what the assembly needs to be.

Often yes, but it depends entirely on what is wrong. A 11-year-old iPad will not see another iPadOS update, so it is no longer the machine for banking apps or anything security-critical. As a kitchen recipe screen, a music remote, a kids' tablet or a second display it can easily have years left, and a battery or a glass repair is cheap enough to justify. What we will not do is take money for an expensive repair on a device that is not worth it — if that is the answer, we will say so.

Yes, as long as the original home button is intact and transferred across, which is what we do as standard. The button is paired to your iPad's logic board, so a new one will click and register presses but will never do Touch ID again. Nobody can restore that pairing — not us, not Apple. It is worth asking any repairer this question before handing your iPad over, because the cheapest quotes are often cheap precisely because they fit a new button and say nothing.

No. Screen, battery, charging port and camera repairs do not touch your storage, and we do not wipe devices as part of a repair. We still recommend backing up to iCloud or a computer before sending any device to any repairer — that is basic sense rather than an expectation that something will go wrong. If your iPad Pro 12.9 (1st gen) will not power on at all and the data matters, tell us when you book and we will make data recovery the priority rather than the afterthought.

Yes. Our mail-in service is free in both directions, tracked and insured, and covers the whole UK — a good share of the iPads we work on never come through the front door. You get the same fixed quote before any work starts and the same 30-day warranty as a walk-in. Pack it with the screen protected, especially if the glass is already cracked.

Most screen and battery work is done the same day once the iPad is with us, provided the part for your exact generation is in stock. iPads take longer than phones on the bench because the display is adhered rather than clipped in, and rushing the adhesive is how you get a screen that lifts at a corner three weeks later. If we have to order a part for an older or less common model we will tell you the timescale when we quote.