Cracked screen and glass
The iPad Pro 11 (1st gen) has a fully laminated display — the glass and the panel beneath it are bonded into a single unit at the factory. That means a cracked iPad Pro 11 (1st gen) screen is a complete display assembly replacement rather than a glass-only job, and anyone quoting you for "just the glass" on this model has not worked on one. We fit the assembly made for this exact generation; a panel from a neighbouring model looks similar and will not seat or connect correctly.
Battery replacement
The iPad Pro 11 (1st gen) is around 8 years old now, and iPad batteries are typically good for somewhere around a thousand full charge cycles before capacity falls away noticeably. If yours drains overnight while idle, drops in large jumps, or dies well before the ten hours it managed when new, the cell is the likely cause rather than iPadOS. Every iPad battery is adhered into the chassis, so this is a workshop job rather than a five-minute swap — the panel has to come off first, which is exactly why it is worth having done by someone who removes iPad screens routinely.
Charging faults
Charging faults on the iPad Pro 11 (1st gen) come through the USB-C port, and the port itself is usually the problem rather than the board. Ports fail mechanically — they take the strain of every cable pulled out at an angle, and pocket lint compacts into the bottom of the connector until the plug can no longer seat fully. If yours only charges when the cable is held at a particular angle, or has become loose and wobbly, that is a port replacement rather than anything more serious.
Face ID and your screen repair
The iPad Pro 11 (1st gen) uses Face ID, and the sensor array is paired to the logic board in the same way Touch ID is. The original array has to be transferred onto the replacement display intact — a replacement Face ID module cannot be made to work on your iPad by anybody, Apple included. It is delicate work and it is the main reason we would rather you did not take a Face ID iPad to the cheapest quote you can find. If the array itself was destroyed in the drop, we will tell you before we start, not after.
Liquid damage
A spilled drink on a iPad Pro 11 (1st gen) needs treating as corrosion rather than water, and corrosion keeps working long after everything feels dry. Do not charge it and do not use rice. We strip it, clean the board properly to remove residue from under the components, and test each subsystem individually. Bring it in as soon as it happens — the delay between the spill and the bench is the thing that decides how much survives.
Cameras, speakers and buttons
Blurred or black rear camera images, a front camera that fails on video calls, muffled speakers, and volume or power buttons that need a hard press are all individually repairable on the iPad Pro 11 (1st gen). None of them require a new iPad, and none of them require replacing the screen, which is worth knowing before somebody quotes you for one.
