Frequently Asked Questions

Below are the most frequently asked questions by customers. If any of your questions have not been answered below then please contact us, we would be happy to help!

An electronic device not switching on can be the result of many things. Most commonly there is a fault with the mainboard or the battery. We can diagnose a range of issues and replace only what’s needed to be.

Many touchscreens won’t work if the device has been a victim to a heavy fall or if the device has previously been ‘repaired’ and a genuine screen wasn’t used in the replacement. All our replacement parts come with a 6 month warranty.

That was a bit silly, wasn’t it? Some believe putting the device in a bag of rice will solve all your problems. But this isn’t true and sometimes the damage has already been done.

If we can’t fix your device we will get in touch with you to discuss your options. We can either offer you a replacement device for a cost, or we can return the device to you and refund your service charge.

Every device that leaves our store comes with a £1,000 minimum insurance cover, so rest assured you won’t be out of pocket if the worst happens. We also recommend insuring the mail to the value of your phone when you send it in for repairs.

Unfortunately, due to health and safety laws we cannot allow members of the public on our premises so we can only accept mail deliveries of your devices.

We accept Visa, Mastercard, Switch, Maestro, Solo, Visa Delta, Amex & PayPal via our online payment system.

No this data will never be affected during repair

You can remove your sim before you send in your iPhone but please let us know your passcode for testing purposes

Because we are the longest standing Apple product repair company in the UK and have completed more repairs than any other UK company. You can be sure your Apple product is in the hands of the experts. We have been copied over the years but you know by using iRepair Labs you are choosing the UK’s longest standing, most popularApple product repair company.

Yes you can, please try and explain in the notes section what has happened to the iPhone so we can resolve the issues for you.

Of course, you will receive a 15% discount on multiple repairs, if you are unsure just choose the unknown fault/diagnostic option and we will be in touch with a quote the day it arrives with us.

Yes! It is certainly worth sending it in for us to diagnose, we have had a huge success rate with water damaged iPhones.

We NEVER sell or share your information with any third parties, your data will not be compromised.

We have the fastest turnaround time possible, 98% of repairs are completed and dispatched on the same day we receive your iPhone, you will be contacted by email when we receive the iPhone if there is any delay on parts, which is very rare.

You can come to our office in Aidan House Sunderland Road Gateshead NE8 3HU and have it fixed in usually 2-3 hours. Directions here

Or if you are not local select and fill out a repair form on the Fix my iPhone page, then package your Phone carefully and post via Royal Mail Special Delivery, or a similar insured carrier, or you can choose DPD collection at the checkout.

We are the UK’s most trusted iPhone repair company and are used by some of the UK’s largest insurance companies. You can look us up on companies’ house and read all our great reviews online. We are in the business of repairing iPhones, not stealing them! If you still feel uneasy please call us and talk to one of our lovely staff.

Repairs not conducted by Apple will usually void your warranty. Accidental damage to your device is not covered under most manufacturer warranties.

We only use the highest quality grade A parts in all our repairs

We offer 3 months warranty on all parts and repairs.

We will offer you the option to pay the difference and have your iPhone fixed Or we can refund you what you have paid minus the £10 diagnostic fee plus return postage costs and return your iPhone as it arrived

We will only work on your actual iPhone and return it to you

We will only restore the iPhone if we have to, which is rare in most repairs, but we will not be responsible if it is lost in the repair process so please always make sure your iPhone is backed up before you send it in.